Privacy Policy

1. Introduction

ScanCrib ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at scancrib.com and use our services.

2. Information We Collect

Information You Provide

• Contact Information: Name, email address, and company name when you sign up, download templates, or contact us.
• Account Data: Login credentials and profile information when you create an account.
• Tool & Equipment Data: Information about tools and equipment you track using our service, including descriptions, serial numbers, photos, and location data.
• Payment Information: Billing details processed securely by our third-party payment processor (Stripe). We never store your full credit card number.

Information Collected Automatically

• Usage Data: Pages visited, features used, and interactions with our service.
• Device Information: Browser type, operating system, and device identifiers.
• Log Data: IP address, access times, and referring URLs.
• Cookies: We use essential cookies for authentication and preferences. We do not use third-party tracking cookies for advertising.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve ScanCrib services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities to improve user experience
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

4. What We Do NOT Do

We believe in being crystal clear about what we don't do with your data:

• ❌ We do not sell your personal information to third parties
• ❌ We do not share your tool/equipment data with anyone
• ❌ We do not use your data for targeted advertising
• ❌ We do not use third-party tracking cookies
• ❌ We do not access your data unless you request support

5. Data Sharing & Disclosure

We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our service (hosting, payment processing, email delivery), bound by confidentiality agreements.
• Legal Requirements: If required by law, regulation, legal process, or governmental request.
• Business Transfer: In connection with a merger, acquisition, or sale of assets, with prior notice to you.
• With Your Consent: When you explicitly agree to sharing.

6. Data Security

We implement industry-standard security measures to protect your information:

• All data transmitted via TLS/SSL encryption
• Data at rest encrypted using AES-256
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to user data
• Infrastructure hosted on SOC 2 compliant platforms (Vercel, Supabase)

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or de-identify your personal data within 30 days, except where retention is required by law (e.g., tax records).

You can export all your data at any time in CSV format from your account settings.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Export: Request a portable copy of your data
• Opt-Out: Unsubscribe from marketing emails at any time

To exercise any of these rights, contact us at privacy@scancrib.com.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of the "sale" of personal information. We do not sell personal information.

10. Children's Privacy

ScanCrib is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of ScanCrib after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: privacy@scancrib.com
Website: scancrib.com